Assistant Restaurant Manager

ROLE

The Assistant Manager works together with the Manager, supervising overall shift and daily operations of the restaurant. The Assistant Manager is responsible for operating the restaurant according to A&W Standards, Provincial WCB, and Employment and Health regulations on a daily basis and would be able to continue smooth operations of the restaurant in the absence of the Manager. The Assistant Manger will be scheduled in positions, working ‘hands-on’ alongside the team members.

RESPONSIBILITIES

Operations
Balance key goals – high quality, speed of service and cost control through effective management of the operating system
Maintains Provincial WCB and A&W standards daily; recognizes areas for improvement and acts where improvement is needed
Schedules staff, including self, and assigns shift roles and responsibilities
Knowledge of workplace climate goals and ensuring they are practiced daily

Human Resources
Trains, develops, confronts poor performance
Ensures staff safety and a healthy, motivating work environment applying daily workplace climate goals
Ensures Employment regulations are maintained on a daily basis
Documents critical incidents and reports them to key individuals

Financial
Completes daily, weekly, and period accounting administration as directed by the manager
Manages inventory control, ordering, cost control and weekly inventory counts as directed by the manager
Applies cash policies and food cost management principles

Customers
Ensures that cleanliness standards and safe food handling practices are met
Ensures high level of service to guests through efficient preparation, stocking, and staff positioning
Assists Manager with local store marketing
Manages accidents or complaints, implementing service recovery program
Ensures teams appearance is up to standard

3 years experience in a restaurant supervisory role
Strong interpersonal skills and proven leadership
Expertise in all restaurant positions
Complete knowledge of restaurant Operating Systems and Operating Standards
High interest in developing others
Ability to do accounting and manage administrative aspects of the operation

PREFERRED SKILLS
Acceptable oral and written English communication skills
Acceptable mathematical skills
Ability to train and coach others in a ‘hands-on’ approach, imparting knowledge
Competent in Microsoft Office applications including Word, Excel, and Outlook
Ability to lead meetings

ADDITIONAL NOTES

Physical Demands
Standing and walking for extended periods.
Some heavy lifting